Covid-19 Precautions

What we are doing to stay safe during the pandemic

PRECAUTIONS

Now that we have been open for a while, here is a reminder of some of the measures that we have put in place to ensure the safe and smooth running of our clinic during the pandemic.

  • Before each session, you will receive a reminder email, which includes a series of triage questions. These questions will be asked to ensure we maintain the highest levels of hygiene within the clinic and to protect both the public and osteopaths by keeping any symptomatic patients away. If you answer YES to any of the questions, please let us know by telephone and do not come to your appointment.

  • If possible, try to come to the clinic alone, unless you are accompanying a child, and please also be mindful not to bring any unnecessary items into the clinic – such as bags, coats, jewellery, watches etc.

  • The water dispenser has been removed for now, so please be aware that we cannot offer drinks.

  • We are leaving a 15 minute gap between each patient to prevent any overlap and to allow practitioners to aerate the treatment room, wipe and sanitise all surfaces and to thoroughly sanitize themselves before they see the next patient.

  • We are no longer using couch covers and all pillows have a new wipeable vinyl cover. This will enable us to easily clean all surfaces between every patient.

  • Also, to reduce unnecessary contact, we would kindly ask patients to turn up at the time of their appointment, and if early, to wait in their car or on the sunny benches in front of the clinic. If one must wait in the reception, limited social distanced seating is available.

  • On arrival, please push the door which will be open and immediately sanitize your hands with the new dispenser on the wall and take your temperature using the machine provided. To further protect you, we ask you to wear a mask from the moment you enter the clinic, all staff are wearing them too.

  • Osteopaths and reception staff are washing their hands regularly between patients as well as osteopaths changing their clinic coats regularly.

  • We ask that patients please pay by card if possible, with contactless payment amounts now having been increased for any amount up to £45. The card machine is sanitized after each use.

    We hope these measures that we are taking will help reassure you and if you have any questions, feel free to contact us.

    Thank you to everyone for your patience and support this year!